Privacy Policy

Who we are

Output IQ is a trading name of [ Company name ] Ltd, a company registered in England & Wales (company no. [ 00000000 ]), registered office [ address ]. We are the data controller for the personal data described here. For any privacy question, contact us at [ privacy@output-iq.com ].

What we collect

We collect:

• Details you give us — your name, work email, phone number and company when you book a demo, start a pilot or get in touch.
• Usage and device data — how you use our website and platform, plus log and device information collected automatically.
• Customer data — the operational data you upload when using the platform, which we process on your behalf as a processor.
• Cookies and similar technologies — see our Cookie Policy.

How we use it, and our lawful bases

We use personal data to:

• Provide, operate and support the platform — to perform our contract with you.
• Respond to enquiries, demos and pilots — our legitimate interests, or steps to enter a contract.
• Improve and secure our services — our legitimate interests.
• Send service messages, and marketing where you've consented or it's a legitimate interest — with an easy opt-out.
• Meet legal and regulatory obligations — to comply with the law.

Sharing your data

We do not sell your personal data. We share it only with trusted suppliers who process it on our behalf under contract (such as hosting, analytics, email and payment providers), with authorities where the law requires, and with a buyer in the event of a business sale or reorganisation.

Where your data is held

Our platform and data are hosted in the UK. Where any data is transferred outside the UK, we put appropriate safeguards in place (such as the UK International Data Transfer Agreement or equivalent clauses).

How long we keep it

We keep personal data only for as long as we need it for the purposes above or to meet legal requirements. Customer data is retained and deleted in line with your agreement with us.

Your rights

Under UK GDPR you have rights to access, correct, erase, restrict and port your data, and to object to certain processing or withdraw consent. To exercise any of these, email [ privacy@output-iq.com ]. You also have the right to complain to the Information Commissioner's Office (ico.org.uk), though we'd appreciate the chance to put things right first.

Security

We use appropriate technical and organisational measures to protect personal data, including UK hosting and access controls. No method of transmission or storage is completely secure, but we work hard to protect your information and review our measures regularly.

Children

Our website and platform are intended for businesses and are not directed at children. We do not knowingly collect data from anyone under 16.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised, and we'll flag material changes where appropriate.